1. How We Can Help

Our customer care team can assist you with a wide range of travel and booking needs.

• Private tour requests
• Custom Morocco itineraries
• Booking questions
• Availability checks
• Price and package information
• Airport transfers
• Transportation arrangements
• Travel guide services
• Changes to your booking
• Cancellation questions
• Special requests
• Support during your trip
• Lost items or missing information
• General travel advice for Morocco

2. Before Your Trip

Before your tour begins, our team can help confirm all important details so you feel prepared and confident before arriving in Morocco.

• Tour itinerary details
• Pickup time and meeting point
• Driver or guide information
• Included and excluded services
• Accommodation details when applicable
• Travel time between destinations
• Recommended clothing and packing tips
• Dietary or accessibility requests

3. During Your Trip

While you are traveling with Mohavels, we remain available to support you with urgent questions, schedule updates, and coordination with drivers, guides, hotels, or local partners.

If you need help during your tour, please contact us as soon as possible. We will do our best to assist quickly and provide a practical solution.

• Pickup or meeting point support
• Driver or guide coordination
• Schedule updates
• Tour timing questions
• Route or destination adjustments
• Hotel or activity coordination
• Urgent travel assistance
• Local recommendations

4. After Your Trip

Our relationship with travelers does not end when the trip is over. We welcome your feedback and are happy to help with follow-up questions, lost items, receipts, reviews, and future travel plans.

If something did not meet your expectations, please contact us with your booking details and a clear explanation of the issue. We will review your message carefully and work toward a fair response.

5. How to Get Support

To help us respond faster, please include as much useful information as possible when contacting us.

6. Booking Changes

We understand that travel plans can change. If you need to adjust your date, pickup location, itinerary, group size, accommodation, or travel preferences, please contact us as soon as possible.

Changes are subject to availability and may depend on the type of tour, travel dates, supplier conditions, and any third-party reservations already made.

7. Cancellations and Refund Questions

Cancellation conditions may vary depending on the tour, date, accommodation, transportation, activities, and third-party providers involved in your booking.

If you need to cancel, contact our team as early as possible. We will explain the applicable cancellation terms and any available options.

8. Special Requests

Mohavels offers private and customized travel experiences, so we are happy to review special requests whenever possible.

• Private group arrangements
• Family-friendly tours
• Honeymoon or celebration trips
• Luxury or VIP experiences
• Food preferences
• Accessibility needs
• Preferred guide language
• Custom pickup or drop-off locations

9. Complaints and Feedback

We work hard to provide reliable, enjoyable, and well-organized travel experiences. If you are unhappy with any part of our service, please contact us directly so we can understand what happened and help where possible.

When submitting feedback or a complaint, please include your booking details, the date of service, and a clear description of the situation. Photos, screenshots, or receipts may also help us review the matter faster.

10. Emergency Support

If you are in immediate danger, facing a medical emergency, or dealing with a serious safety issue, please contact local emergency services first.

Once you are safe, contact Mohavels for support related to your tour, transfer, guide, booking, or travel arrangements.

11. Response Times

We do our best to respond as quickly as possible. Response times may vary depending on time zone, travel season, operating hours, and the nature of your request.

For general questions, email is a good option. For urgent trip-related matters, we recommend contacting us by phone or WhatsApp.