1. About Mohavels

Mohavels is a Morocco travel service provider offering private tours, custom itineraries, city tours, Sahara desert experiences, food tours, VIP tours, travel guide services, car services, airport transfers, and related travel support. Our services may be provided directly by Mohavels or in cooperation with trusted local partners, including drivers, guides, hotels, accommodation providers, restaurants, transportation companies, and activity providers.

2. Acceptance of These Terms

By using the Mohavels website or booking any service with us, you confirm that you have read, understood, and agreed to these Terms of Use. If you do not agree with these terms, please do not use our website or book our services.

3. Website Use

You agree to use the Mohavels website only for lawful purposes and in a way that does not damage, interrupt, misuse, or interfere with the website or its services.

• Do not provide false information
• Do not copy website content without permission
• Do not attempt unauthorized access
• Do not use the website for illegal activity
• Do not damage or disrupt website functionality
• Do not misuse forms, contact tools, or booking requests

4. Booking Requests

Submitting a booking request, contact form, WhatsApp message, email, or quote request does not automatically confirm your booking. A booking is confirmed only when Mohavels confirms availability, itinerary details, price, payment terms, and any required deposit or full payment.

5. Prices and Availability

Tour prices and service availability may vary depending on travel dates, destination, group size, itinerary, accommodation level, transport type, seasonal demand, special requests, and supplier availability. Mohavels reserves the right to update prices, correct errors, change availability, or adjust package details before a booking is confirmed.

6. Payments

Payment terms will be provided before your booking is confirmed. Depending on the service, Mohavels may require a deposit, partial payment, or full payment in advance. If payment is not completed by the required deadline, Mohavels may cancel the booking or release reserved services.

• Deposits may be required
• Full payment may be required for some services
• Prices may be shown in selected currencies
• Bank or payment fees may apply
• Payment deadlines must be respected
• Third-party payment providers may process payments

7. Booking Confirmation

Once your booking is confirmed, Mohavels will provide relevant details such as the tour date, itinerary, pickup location, meeting point, included services, excluded services, payment status, and important travel information. You are responsible for reviewing the confirmation carefully and contacting us immediately if any information is incorrect.

8. Changes by the Customer

If you need to change your booking, please contact Mohavels as soon as possible. Changes may include travel dates, pickup location, group size, itinerary, accommodation, or special requests. Changes are subject to availability and may result in additional costs depending on suppliers, transport, accommodation, activities, or timing.

9. Cancellations by the Customer

Cancellation terms may vary depending on the tour, travel date, accommodation, transport, activities, and third-party provider policies. If you need to cancel your booking, please contact us as early as possible. We will explain the applicable cancellation conditions and any possible refund options.

10. Cancellations or Changes by Mohavels

Mohavels may need to adjust, reschedule, or cancel a service due to weather, road conditions, safety concerns, local events, government restrictions, supplier issues, force majeure, or circumstances beyond our control. When possible, we will offer a suitable alternative, revised itinerary, new date, or other reasonable solution.

11. Refunds

Refund eligibility depends on the cancellation policy, timing of cancellation, payment method, supplier rules, and costs already incurred by Mohavels or our partners. Refunds, where approved, may take time to process depending on banks, payment processors, currency conversion, and administrative procedures.

12. Travel Documents and Entry Requirements

Travelers are responsible for ensuring they have valid passports, visas, travel permits, vaccination documents, or any other documents required to enter Morocco or participate in travel services. Mohavels is not responsible for denied entry, missed services, or additional costs caused by missing, expired, or incorrect travel documents.

13. Traveler Responsibilities

Travelers are responsible for acting respectfully, safely, and lawfully during all Mohavels tours and services.

• Provide accurate booking information
• Arrive on time for pickups and tours
• Follow guide and driver instructions
• Respect local laws and customs
• Keep personal belongings secure
• Inform us of health or mobility needs
• Choose suitable tours for your fitness level
• Behave respectfully toward staff and locals

14. Health, Fitness, and Accessibility

Some tours may involve walking, stairs, uneven surfaces, desert travel, mountain roads, long driving distances, heat, cold nights, or outdoor activities. Travelers are responsible for choosing services suitable for their health, age, fitness, mobility, and comfort level. Please inform Mohavels before booking if you have medical conditions, allergies, pregnancy-related concerns, mobility limitations, or accessibility needs.

15. Safety and Conduct

Mohavels may refuse, suspend, or end participation in a tour or service if a traveler behaves in a way that creates risk, disrupts the experience, damages property, violates local laws, or affects the safety and comfort of other travelers, guides, drivers, partners, or communities. In such cases, refunds may not be available, and the traveler may be responsible for any additional costs caused by their conduct.

16. Travel Insurance

We strongly recommend that all travelers arrange suitable travel insurance before their trip. Insurance may cover medical needs, cancellations, delays, lost luggage, accidents, personal liability, and unexpected travel problems. Mohavels is not responsible for costs or losses that could have been covered by travel insurance.

17. Accommodation, Guides, Drivers, and Partners

Some travel services may be provided by trusted third-party partners, including hotels, riads, camps, drivers, guides, restaurants, and local activity providers. Mohavels carefully works with partners where possible, but we are not responsible for every action, delay, omission, rule, or condition controlled by independent third-party providers.

18. Itinerary Changes and Local Conditions

Travel in Morocco may be affected by weather, road conditions, traffic, local holidays, cultural events, government restrictions, supplier availability, or unexpected circumstances. Mohavels may adjust routes, timings, activities, or itinerary details when necessary for safety, comfort, logistics, or service quality.

19. Delays and Missed Services

Travelers are responsible for arriving on time at agreed pickup locations, meeting points, airports, stations, or activity locations. Mohavels is not responsible for missed services or additional costs caused by late arrival, incorrect information, flight delays, traffic delays not caused by us, or failure to follow provided instructions.

20. Personal Belongings

Travelers are responsible for their personal belongings, including passports, money, cards, phones, cameras, bags, luggage, jewelry, and travel documents. Mohavels is not responsible for lost, stolen, damaged, or forgotten personal items unless caused directly by proven negligence from our team.

21. Photos, Reviews, and Feedback

If you submit reviews, testimonials, photos, comments, or feedback to Mohavels, you allow us to use them for customer service, website content, social media, marketing, or service improvement, unless you clearly request otherwise. We will not intentionally publish sensitive personal details without your permission.

22. Website Content and Intellectual Property

All content on the Mohavels website, including text, images, logos, graphics, design, layout, icons, and branding, belongs to Mohavels or its content partners unless otherwise stated. You may not copy, reproduce, modify, distribute, or use our website content for commercial purposes without written permission.

23. Privacy

When you use our website, contact us, or book a service, we may collect and use your personal information according to our Privacy Policy. Please review our Privacy Policy to understand how we collect, store, share, and protect your information.

24. Limitation of Liability

Mohavels aims to provide safe, reliable, and high-quality travel experiences. However, travel involves natural risks and unexpected events. To the fullest extent permitted by law, Mohavels is not responsible for losses, delays, injuries, damages, expenses, or inconvenience caused by events outside our reasonable control, including weather, accidents, illness, theft, strikes, road closures, natural events, government actions, supplier failures, or traveler negligence.

25. Force Majeure

Mohavels is not liable for failure or delay in providing services caused by circumstances beyond our reasonable control.

• Severe weather
• Natural disasters
• Road closures
• Government actions
• Strikes or civil disruption
• Illness outbreaks
• Transport interruptions
• Unexpected supplier failure

26. Promotional Offers

Mohavels may offer promotions, discounts, packages, or special deals from time to time. These offers may be limited by date, availability, destination, group size, or other conditions. Mohavels reserves the right to modify, withdraw, or refuse promotional offers before booking confirmation.

27. Errors and Corrections

We do our best to keep website information accurate, but errors may occur in prices, descriptions, availability, images, itinerary details, or service information. Mohavels reserves the right to correct errors and update information at any time before a booking is confirmed.

28. Governing Law

These Terms of Use are governed by applicable laws in Morocco unless another law is required by mandatory legal rules. If a dispute arises, we encourage you to contact Mohavels first so we can try to resolve the issue fairly and professionally.

29. Changes to These Terms

Mohavels may update these Terms of Use from time to time to reflect changes in our services, website, business practices, or legal requirements. Updated terms will be posted on this page with a revised “Last updated” date. Your continued use of our website or services after updates means you accept the revised terms.