1. Who We Are

Mohavels is a Morocco-based travel service provider offering private tours, custom itineraries, city tours, Sahara desert experiences, food tours, VIP tours, guide services, car services, airport transfers, and related travel support.

For privacy-related questions, you can contact us at contact@mohavels.com.

2. Information We Collect

Mohavels may collect personal information that you provide directly to us when you complete a form, request a quote, contact us by email, call us, message us on WhatsApp, or book a tour.

• Name
• Email address
• Phone number
• Country of residence
• Travel dates
• Number of travelers
• Tour preferences
• Pickup and drop-off details
• Accommodation details
• Flight or arrival details
• Dietary needs
• Mobility or accessibility requests
• Special requests
• Payment-related information
• Messages submitted through our contact forms, email, phone, or WhatsApp

We may also collect limited technical information when you visit our website, such as browser type, device type, IP address, pages visited, referring pages, approximate location, and general website usage data.

3. Information From Third Parties

In some cases, we may receive information about you from third parties involved in your travel arrangements, such as hotels, tour partners, transportation providers, booking platforms, payment processors, or other travelers in your group.

This information is used only when necessary to manage your booking, provide customer support, or complete your requested travel service.

4. How We Use Your Information

We may use your personal information to:

• Respond to your questions
• Prepare customized tour quotes
• Confirm bookings
• Arrange tours and travel services
• Book guides, drivers, transfers, accommodation, and activities
• Provide customer support before, during, and after your trip
• Send booking updates and important travel information
• Manage special requests
• Process payments where applicable
• Prevent fraud or misuse of our services
• Improve our website, offers, and customer experience
• Comply with legal, tax, accounting, or administrative obligations
• Send promotional updates only when allowed by law or when you have agreed to receive them

5. Legal Basis for Processing

Where privacy laws require a legal basis for processing personal information, we may rely on one or more of the following:

Contractual necessity

We process your information when it is necessary to provide the tour, transfer, guide service, or travel arrangement you requested.

Consent

We may rely on your consent when you choose to receive marketing messages, submit optional information, or contact us through specific communication channels.

Legitimate interests

We may use your information to improve our services, respond to inquiries, manage customer relationships, protect our business, and provide a better travel experience.

Legal obligations

We may process or retain certain information when required by applicable laws, regulations, tax rules, accounting requirements, or legal requests.

6. Sharing Your Information

Mohavels may share necessary information with trusted partners only when required to provide your travel services. These partners may include:

• Tour guides
• Drivers and transport providers
• Hotels and accommodation partners
• Local activity providers
• Restaurants or food experience providers
• Payment processors
• Booking or reservation systems
• Customer support tools
• Professional advisers where necessary
• Authorities when legally required

7. International Travel and Data Transfers

Because Mohavels provides travel services to customers from different countries, your information may be processed or accessed in countries other than your country of residence, including Morocco and locations where our service providers operate.

When we share information internationally, we take reasonable steps to ensure that your personal information is handled securely and used only for the purposes described in this Privacy Policy.

8. Payments and Financial Information

If online payment or advance payment is available, payment details may be processed by secure third-party payment providers. Mohavels does not store full card details unless legally permitted and necessary for the service.

Payment processors may collect and process your payment information according to their own privacy policies and security standards.

9. Cookies and Tracking Technologies

Our website may use cookies, analytics tools, pixels, or similar technologies to improve your browsing experience, understand how visitors use our website, measure performance, and support website functionality.

Types of cookies we may use

• Essential cookies for website functionality
• Analytics cookies to understand website usage
• Performance cookies to improve loading and navigation
• Preference cookies to remember selected settings
• Marketing cookies where allowed by law

You can control or disable cookies through your browser settings. Some parts of the website may not function properly if cookies are disabled.

10. Marketing Communications

We may send you promotional messages, travel inspiration, offers, or updates about Mohavels services if you have agreed to receive them or where permitted by applicable law.

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions in our messages or by contacting us directly at contact@mohavels.com.

11. WhatsApp, Email, and Direct Messages

If you contact Mohavels through WhatsApp, email, phone, social media, or another communication channel, we may store your message and contact details so we can respond to your request, manage your booking, and provide customer support.

Please avoid sending sensitive information through unsecured communication channels unless it is necessary for your booking or travel service.

12. Data Protection and Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no online system, website, email, or digital communication method is completely secure. While we work to protect your information, we cannot guarantee absolute security.

13. Data Retention

We keep your personal information only for as long as necessary to provide our services, manage bookings, comply with legal obligations, resolve disputes, prevent fraud, and maintain business records.

The retention period may vary depending on the type of information, the purpose for which it was collected, legal requirements, and operational needs.

14. Your Rights

Depending on your location and applicable privacy laws, you may have the right to:

• Request access to your personal information
• Ask us to correct inaccurate information
• Request deletion of your personal information
• Object to certain processing activities
• Request restriction of processing
• Withdraw consent where processing is based on consent
• Request a copy of your information
• Unsubscribe from marketing communications

To make a privacy request, please contact us at contact@mohavels.com. We may need to verify your identity before responding to your request.

15. Children’s Privacy

Our services are intended for travelers and customers who can legally make bookings. We do not knowingly collect personal information directly from children without the involvement of a parent, guardian, or responsible adult.

If a child participates in a tour, booking information should be provided by a parent, guardian, or responsible adult.

16. Third-Party Websites and Links

Our website may contain links to third-party websites, booking platforms, social media pages, maps, payment tools, or other services. Mohavels is not responsible for the privacy practices, security, content, or policies of third-party websites.

We recommend reviewing the privacy policies of any third-party websites or services you use.

17. User-Generated Content and Reviews

If you submit a review, testimonial, photo, comment, or feedback about your Mohavels experience, we may use it to improve our services or display it on our website, social media, or promotional materials where permitted.

We will not intentionally publish sensitive personal information without your permission.

18. Accuracy of Your Information

You are responsible for providing accurate and complete information when requesting a quote, booking a tour, or contacting Mohavels. Incorrect information may affect our ability to provide services, arrange pickups, confirm reservations, or contact you with important updates.

19. Changes to This Privacy Policy

Mohavels may update this Privacy Policy from time to time to reflect changes in our services, website, legal requirements, or business practices.

Any updates will be posted on this page with a revised “Last updated” date. Your continued use of our website or services after changes are posted means you accept the updated Privacy Policy.